Handling of Complaints & Appeals
SLAB maintains a documented procedure for receiving, evaluating, and making decisions on complaints and appeals. This ensure that all expressions of dissatisfaction are handled in a constructive, impartial, and timely manner.
Lodge a Formal Submission
Postal & Direct Submission
Alternatively, you can download the formal forms and submit them via registered post or email directly to our directorate.
Email Directorate
director@slab.lk
Head Office
Director/CEO, SLAB, No.44, Dedicated Economic Centre, Kirimandala Mawatha, Narahenpita, Sri Lanka
SLAB ensures that the complaint/appeal handling process is carried out in a confidential and impartial manner as per ISO/IEC 17011 requirements.