Instructions for Participants

The following guidelines apply to all participants attending SLAB training programmes. Please read them carefully before and during your training.

1. Registration and Confirmation

• Registration must be completed through the official SLAB training portal or as directed by the Training Division.
• Confirmation of participation will be sent via email upon successful registration and payment verification.
• Participants must bring a valid photo ID and the confirmation email for verification on the first day.
• Substitute participants may be nominated with prior written notice (minimum 3 working days before the programme start date).

2. Attendance and Punctuality

• Full attendance is mandatory for certification. Participants must attend all sessions to receive a certificate of completion.
• Registration begins 30 minutes before the scheduled start time on the first day.
• Late arrivals exceeding 15 minutes may be denied entry at the discretion of the course coordinator.
• Participants must sign the attendance register at each session (morning and afternoon).

3. Code of Conduct

• Maintain professional conduct throughout the training programme.
• Respect trainers, fellow participants, and SLAB staff at all times.
• Mobile phones must be on silent mode during sessions. Emergency calls may be taken outside the training room.
• Recording (audio/video) of sessions is strictly prohibited without prior written permission from SLAB.
• Confidential information shared during training must not be disclosed to third parties.

4. Training Materials and Resources

• Training materials (handouts, presentations, reference documents) will be provided in digital format via email or the training portal.
• Materials are for personal use only and must not be reproduced, distributed, or shared without SLAB's written consent.
• Participants are encouraged to bring laptops/tablets for note-taking and accessing digital materials.

5. Assessment and Certification

• Some programmes include assessments (written tests, practical exercises, or assignments) as part of the certification requirements.
• A minimum score of 70% is required to pass assessments, unless otherwise specified for a particular programme.
• Certificates of completion/attendance will be issued within 10 working days after the programme ends.
• Certificates will be sent via registered post or can be collected from the SLAB office.

6. Payment and Refund Policy

• Full payment must be received before the programme commencement date.
• Cancellation requests received more than 7 working days before the start date: 100% refund.
• Cancellation requests received 3-7 working days before the start date: 50% refund.
• Cancellation requests received less than 3 working days before the start date: No refund (substitute participant permitted).
• No-shows are not eligible for refunds.

7. Health and Safety

• Participants must inform coordinators of any medical conditions or special requirements at registration.
• Emergency exits and assembly points will be indicated at the venue.
• First aid facilities are available at all training venues.
• Participants feeling unwell during training should notify the coordinator immediately.

8. Contact Information

For any queries or assistance, contact the Training Division:

• Phone: +94 11 268 9157 Ext. 201
• Email: training@slab.lk
• Office Hours: Monday–Friday, 8:30 AM – 4:15 PM

The following additional instructions apply to specific training categories. Please refer to the section relevant to your registered programme.

Assessor Training Programmes

• Pre-course reading material will be emailed 2 weeks before the programme. Completion is mandatory.
• Participants must bring a copy of the relevant ISO/IEC standard (e.g., ISO/IEC 17025, ISO/IEC 17020, ISO/IEC 17065).
• Practical assessment exercises require a laptop with spreadsheet software (MS Excel or equivalent).
• Witnessed assessments may be scheduled on separate dates; details will be communicated during training.

Laboratory Quality Management (ISO/IEC 17025)

• Familiarity with basic statistical concepts (mean, standard deviation, uncertainty) is recommended.
• Participants should have access to their laboratory's quality manual and procedures for reference.
• Case studies will use real laboratory scenarios; confidentiality of participant data is maintained.

Online/Hybrid Programmes

• Stable internet connection (minimum 5 Mbps) and a device with camera, microphone, and speakers are required.
• Test your Zoom/Teams access 1 day before the programme. Technical support is available via the coordinator.
• Keep your camera on throughout all sessions for attendance verification.
• Use your full name as the display name in the meeting platform.
• Breakout room exercises require active participation; mute only when not speaking.